We are a contemporary 103 bedroom hotel, Mercure branded and part of the global Accor group.
We are recruiting for a customer focused outgoing individual to join our friendly reception team. You will have at least one years experience as a Receptionist and will be required to:
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty
- Take into account and anticipates guests' needs
- Handle guest complaints with sensitivity and escalate where necessary.
- Takes part in and organises guest arrivals and departures
- Ensures that guest documentation and information is available and up-to-date.
- Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to other members of the department.
- Ensures that information is passed on to other departments as necessary.
- Keeps track of the standard of services delivered, based on guest comments and quality audits.
- Always acts as an Ambassador for the Mercure brand.
- Collates feedback from guests at checkout.
- Ensure that the pricing policy and internal audit procedures are duly applied.
- Maximise revenue by ensuring that the hotel's pricing policy and sales
- Ensures the brand and/or Group's loyalty programme is promoted to guests
- Ensures that the reception and front of house areas remain clean and tidy.
- Processes, group and individual guest invoicing
- Processes recording and cash operations while on duty
- Ensures cash management is correctly handled
- Ensures the safety of people and property in the hotel by demonstrating an understanding and awareness of all company policies and procedures relating to Health, Hygiene and Fire Safety
- Familiarise yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are reported
In return you will receive a great benefits package including a discount card to book hotel stays worldwide once you have passed probation and have the opportunity to take two free UK bonus breaks for two nights with bed & breakfast.
Job Type: Full-time
Salary: £11.00 per hour
Benefits:
- Company pension
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Work Location: In person
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