- Motor Finance specific Complaints role in leading Fintech company
- 5 month role with long term opportunity and option for fully remote work
About Our Client
Leading Fintech company in London. One of the fastest growing Financial Services companies in the UK.
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Job Description
Ensure exceptional customer service is provided to complainants and ensure they are aware of the complaints procedure/policy
Acknowledge, draft and send out complaints promptly written and verbally
Respond to all complaints within set time limits, systematically and fairly
Resolve customers' queries within agreed authority, investigating the cause of individual complaints and where required gathering information from relevant departments
Ensure complaints are managed in line with TCF and FCA regulation considerations ensuring complaints are managed fairly, accurately and clearly
Make suggestions to improve processes and documentation to reduce complaints
Manage any administration that may come with resolving a complaint. E.g. arranging Hire cars or vehicle transportation
The Successful Applicant
Must know the Consumer Rights Act inside out.
Be experienced in handling Motor Finance Complaints / Auto Finance complaints (12 months +)
What's on Offer
£160 a day
Motor Finance Complaints
