We are looking for an experienced Senior CRM Project Manage r to lead the implementation of a new CRM product for our online multi-asset trading platform. In this role, you will be responsible for the successful delivery of a CRM implementation, including requirements analysis, solution design, data migration, testing, training, and launch. • 3 years of experience in CRM project management, with a focus on Microsoft Dynamics or Zoho CRM. • Proven track record of successfully implementing and managing CRM systems in a Fintech or financial services environment.
- Strong understanding of CRM best practices, data management, delivering measurable business value to analytics. • Excellent project management skills, including experience with Agile methodologies. • Strong problem-solving abilities and a keen attention to detail. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively across all levels of an organization.
- Track record of integrating CRM systems with other business applications, such as marketing automation tools, customer support platforms, BI analytics tools. • Relevant bachelor’s degree; PMP, Scrum Master or CRM certifications a plus • Knowledge of regulatory compliance related to CRM and data management, such as GDPR and CCPA, is a plus.
