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We offer
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
Summary: Maintains Maersk’s national WND operational procedures based on customer specific requirements, contractual obligations - (SLA) and manages a portfolio of projects that both add value and create competitive advantage for our clients’ business, whilst driving productivity improvements to contribute additional revenue into the Maersk organization.
Key responsibilities
- Has responsibility for developing and driving operational procedures for the customer covering the location(s) where the services are to be performed.
- Participates with Program Managers, Business Process and Operations team assigned to Key Accounts and supports the framework around Cost Optimization, Operational Excellence, Customer Service and Innovation.
- Helps to review, analyze, and guide the operations team to create a standard, seamless, consistent customer experience across all locations of services.
- Cultivates and spreads best practices in the WND operations.
- Proactive communication with customer service teams in case of exceptions.
- Support customer service in customer query resolution and exception handling
- Supports the Program Manager/GPD to manage the account as per agreed SLA with Operations and its support functions.
- Develop, configure and implement KPI reports that satisfies customers scope of work.
- Meet internal KPIs, and if below - drive performance upward.
- Ensure internal KPIs are aligned with customer agreed KPIs and that there is one data set that reflects each.
- Review operational processes on a regular basis and share best practices with other team members.
- Report periodically on assigned client performance to manager.
- Represent the account(s) during all implementations and work together with the implementation
- Work closely with GSC team to ensure good flow of communication and shared best practices.
We are looking for
- Communicate to the customer where required as a single point of contact in support to the Program Manager.
- Receive and compile daily report for Customer’s 4 sites.
- Compile Weekly Trailer Utilization Report and highlight low performing sites. Follow up for improvement for impacted sites.
- Prepare weekly update to customer management team.
- NDRO and Full Reallocation File Management - Assist ESS team to handle reallocation errors and coordinate with customer to receive correct allocation file when required.
- Reviewing SCAN hygiene weekly report and directing corrective measures to the sites, as well follow the events have been updated before the end of the week. Forward any missing SCANs to IT where operations completed their updates.
- Investigating cases where wrong SCANs have been sent and work with IT to fix the issue. Create IT ticket for retriggering missing SCANs.
- Work with IT for Tickets raised by the facility that need escalation and immediate support
- Container Inventory report - run report and check if containers are being worked on FIFO and level of priority basis. Communicate with the facilities that are not following the cadence to make necessary improvements.
- Freight on the floor - Analyze the daily report from all sites and check for ageing freight, query the site for any freight over 48hrs and monitor that freight is loaded within 24 hrs.
- Trailer Inventory - Analyze trailers are being loaded in FIFO and monitor trailers in loading status over 48hrs, as well check with sites for multiple trailers with same FC.
- Refusals - constantly monitor the refusal frequency at the sites and check with operations what action to be put in place to minimize these.
- Container Demurrage Monitor - Check list of containers in demurrage and verify if this is in line with containers on customs hold. Highlight any gap to the facility to pick up any containers left at Port. Publish daily performance.
- Container Per Diem Monitor - Check list of containers going in per diem in 2 days and check with HUDD for pick up schedule. Once container cross LFD escalate the report to management. Publish daily performance.
- Weekly Performance Analysis (From ATA to AV, AV to Gate Out, Gate in to Open, Open to Tender, Tender to Pick up) across all sites to understand the current performance to share with the customer OPS overall lead time.
- Review Weekly SCAN Hygiene report and delegate to facilities for missing milestones due to missing operational updates on system and raising to IT any missing milestone that appear to be EDI issue.
- Support to share with the team any changes in customer loading guidelines and update the customer’s SOP with any changes in operation process.
- Weekly Trailer Dwell Report for trailers in Carrier Notify that are dwelling over 48hrs. Send to Customer to optimize yard space.
- Identify operational issues raised by the customer; update operations OIL List and work with facility to do process observation and find the root cause of the problem. Provide recommendations of changes needed and support PM to raise to management for necessary action.
- Participate in the Weekly Customer IT OIL List meeting to understand Developments that are in.
Notice to applicants applying to positions in Canada
You must be legally authorized to work in Canada. Successful candidates must be willing to relocate to the appropriate geographic area at their expense if necessary.
Damco Distribution Canada, Inc. (DDCI) is committed to equal employment opportunity and providing reasonable accommodations to applicants as required by law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, colour, gender identity or expression, age, religion, creed, place of origin, citizenship, family or marital status, sexual orientation, disability or any other characteristic protected by applicable human rights legislation. We will consider qualified applicants with a record of offences in a manner consistent with applicable human rights legislation.
If you are interested in applying for employment with DDCI Canada and need assistance or an accommodation to use our website or to apply for a position, please contact the applicable Human Resources Department by emailing wndhrsupport@maersk.com. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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Canada Mississauga Local Supply Chain/Logistics Operations
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