Job Description
Monitors the franchise application until the store opening’s turnaround time.
- Attend and respond to various concerns or inquiries of Franchisees and Franchise stores’ on-ongoing projects.
- Serve as the point of contact for all new franchisees.
- Coordinates with all concerned departments for opening support.
- Provide satisfactory problem-solving and critical thinking skills to help resolve franchisees’ complaints or needs.
- Documents meeting outcomes or telephone conversations, creates memorandum and other written instructions for franchisees.
- Implement appropriate survey methods to gain insights into franchisees’ feedback and concerns. - Process complaints and issues related to products and services timely and accurately
Job Qualification
Candidate must be a Bachelor's or College graduate of any Management or
- With great Customer Service skills
- Good working knowledge of the following computer software: MS Word, MS Excel, MS PowerPoint, PDF
- Excellent organization and communication skills
- Candidate must be willing to work in Mandaluyong City
Job Types: Full-time, Permanent
Salary: Php20,000.00 - Php22,000.00 per month
Benefits:
- Flextime
- Free parking
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Flextime
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Shift availability:
- Day Shift (Preferred)
Willingness to travel:
- 100% (Preferred)
